Chits Floral House Return and Refund Policy 🌸

As the purchaser of items from Chits Floral House, you agree to the following terms and conditions:

Quality Guarantee & Reporting Issues

Because flowers are a perishable item, returns are only accepted on a quality basis. Issues of personal preference (e.g., "not liking" the arrangement's style) are not grounds for a return or refund.

• Reporting: All issues regarding damaged items, withered flowers, or incomplete packages must be reported to Chits Floral House within 24 hours upon receipt of delivery.

• Resolution: For accepted quality issues, we will try to resolve the problem by giving either a rebate, a replacement of the damaged item/bouquet, or a full refund, depending on the severity of the situation.

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Order Changes, Cancellations, & Refunds

• Changes/Cancellations: Orders may be canceled, rescheduled, or changed if you notify us at least 24 hours before the intended delivery time.

• Refund Processing: We process payment rebates and full refunds within 2 to 3 banking days after advising the client.

• Deductions: Transfer fees and other charges for the cancellation of orders before delivery will be deducted from the client’s receivable amount.

• Product Substitution: Products are subject to availability. If we are unable to supply the chosen item, we will coordinate with you at least a day before to substitute a product of equivalent value, quality, and color. If you decide to cancel the order instead, we will provide a full refund of the payment.

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Recipient & Delivery Responsibility

• Flower Care: It is the recipient’s responsibility to re-cut the stems and change the water daily to maximize the flower's lifespan. As flowers are perishable, they will not last long without proper care.

• Recipient Unavailability: If the recipient is not available, we will turn the package over to a known person in the area or neighborhood with the sender or recipient’s consent.

• Redelivery Fees: A new location or rescheduling of delivery within the same day may be subject to an additional fee. This action may also forfeit our quality guarantee, as flowers may be exposed to heat for a long period.

• Delivery Fees: We offer free delivery within Metro Manila areas. Additional fees will apply to other areas outside Metro Manila like Bulacan, Rizal, Cavite, and Laguna, rated based on the distance from our shop.